“We are delighted with the training. It was fantastic, the content was terrific, and you were amazing. Feedback from all colleagues attending was unanimous on both counts. Best training, they have had. It has helped create the solid foundations for roll out of the mystery shop programme”.
Claire Crossan, Customer Experience Manager at The Cumberland
“It’s been really easy and a joy working with PiP, our cultures are very similar”
“The journey has been seamless. When we met with PiP, it was an instant connection. It has been insightful, encouraging and collaborative.”
Debbie Kitchen and Lucy Ashdown-Skyers from The White Company
"PiP is a really efficient partner to work with. They are dedicated to delivering a quality service. Their Shoppers are very high calibre, their plausible shops, and the detailed output is brilliant!”
Guy Smithyman, Sales Excellence Specialist at JLR
“By introducing the Behavioural Measurement Score® into our Mystery Shopping programme at PANDORA, it has allowed us to distinguish between the actual steps within the customer journey, and how those steps are delivered.”
Laura Gammon, Training & Development Director
“You are the best in my opinion. Once you see how valuable video is and how BMS® is such a positive coaching tool, never want to go back to the traditional questionnaire mystery shop!”
Amanda Nutbrown from EE
“We are absolutely delighted with the impact of our work with PiP. They have helped us identify trends in the customer journey from both a process and behavioural perspective that has given us real clarity around the opportunities to develop our customer experience”
Mike Plante, Head of Customer Operations at Specsavers
“PiP are really innovative and have helped us reinvent our mystery shopping process within the business. We are on a good journey together.”
Louise Chamberlain from Bellway
“Launching PiP’s CBX and BMS® Direct workshops has been transformational for our network. Centres have seen their BMS® results increase and other positive consequences with a performance increase in network test drive and follow-up”.
Kirsty Macpherson, Sales Support Manager at Audi
“I would recommend their service to any company needing an objective view to understand, evaluate and enhance their customer service standards”
Philip Bright, Retail Partnerships Manager at GRIDSERVE
“We’re confident that PiP’s services will provide a more transparent approach to Mystery Shopping. It will enable us to identify training gaps so that we can better address the needs of our team most effectively.”
Steve McElroy, Group Sales Director at Gleeson Homes
“We are delighted with the training. It was fantastic, the content was terrific, and you were amazing. Feedback from all colleagues attending was unanimous on both counts. Best training, they have had. It has helped create the solid foundations for roll out of the mystery shop programme”.
Claire Crossan, Customer Experience Manager at The Cumberland
“It’s been really easy and a joy working with PiP, our cultures are very similar”
“The journey has been seamless. When we met with PiP, it was an instant connection. It has been insightful, encouraging and collaborative.”
Debbie Kitchen and Lucy Ashdown-Skyers from The White Company
"PiP is a really efficient partner to work with. They are dedicated to delivering a quality service. Their Shoppers are very high calibre, their plausible shops, and the detailed output is brilliant!”
Guy Smithyman, Sales Excellence Specialist at JLR
“By introducing the Behavioural Measurement Score® into our Mystery Shopping programme at PANDORA, it has allowed us to distinguish between the actual steps within the customer journey, and how those steps are delivered.”
Laura Gammon, Training & Development Director
“You are the best in my opinion. Once you see how valuable video is and how BMS® is such a positive coaching tool, never want to go back to the traditional questionnaire mystery shop!”
Amanda Nutbrown from EE
“We are absolutely delighted with the impact of our work with PiP. They have helped us identify trends in the customer journey from both a process and behavioural perspective that has given us real clarity around the opportunities to develop our customer experience”
Mike Plante, Head of Customer Operations at Specsavers
“PiP are really innovative and have helped us reinvent our mystery shopping process within the business. We are on a good journey together.”
Louise Chamberlain from Bellway
“Launching PiP’s CBX and BMS® Direct workshops has been transformational for our network. Centres have seen their BMS® results increase and other positive consequences with a performance increase in network test drive and follow-up”.
Kirsty Macpherson, Sales Support Manager at Audi
“I would recommend their service to any company needing an objective view to understand, evaluate and enhance their customer service standards”
Philip Bright, Retail Partnerships Manager at GRIDSERVE
“We’re confident that PiP’s services will provide a more transparent approach to Mystery Shopping. It will enable us to identify training gaps so that we can better address the needs of our team most effectively.”
Steve McElroy, Group Sales Director at Gleeson Homes
“We are delighted with the training. It was fantastic, the content was terrific, and you were amazing. Feedback from all colleagues attending was unanimous on both counts. Best training, they have had. It has helped create the solid foundations for roll out of the mystery shop programme”.
Claire Crossan, Customer Experience Manager at The Cumberland
