“It’s been really easy and a joy working with PiP, our cultures are very similar”

“The journey has been seamless. When we met with PiP, it was an instant connection. It has been insightful, encouraging and collaborative.”

"PiP is a really efficient partner to work with. They are dedicated to delivering a quality service. Their Shoppers are very high calibre, their plausible shops, and the detailed output is brilliant!”

“By introducing the Behavioural Measurement Score® into our Mystery Shopping programme at PANDORA, it has allowed us to distinguish between the actual steps within the customer journey, and how those steps are delivered.”

“We are absolutely delighted with the impact of our work with PiP. They have helped us identify trends in the customer journey from both a process and behavioural perspective that has given us real clarity around the opportunities to develop our customer experience”

“PiP are really innovative and have helped us reinvent our mystery shopping process within the business. We are on a good journey together.”

“Launching PiP’s CBX and BMS® Direct workshops has been transformational for our network. Centres have seen their BMS® results increase and other positive consequences with a performance increase in network test drive and follow-up”.

“I would recommend their service to any company needing an objective view to understand, evaluate and enhance their customer service standards”

“We’re confident that PiP’s services will provide a more transparent approach to Mystery Shopping. It will enable us to identify training gaps so that we can better address the needs of our team most effectively.”

“We are delighted with the training. It was fantastic, the content was terrific, and you were amazing. Feedback from all colleagues attending was unanimous on both counts. Best training, they have had. It has helped create the solid foundations for roll out of the mystery shop programme”.

18% uplift in Video Mystery Shop Performance

"From the start of our journey with PiP, we have been impressed by their energy, enthusiasm and technical capabilities. We were confident PiP were the right partner to help us maximise the impact and value of our investment in customer experience programmes. It was wonderful to work with their training team to launch the programme, and we are already seeing significant improvements in key customer metrics.”

"The mystery shopping programme has become a cornerstone of how we develop and deliver great service across our retail estate. It gives our leaders real-world insight and coaching tools they can trust, and it continues to support our wider goal of putting customers first, every time.”