A Look at Our Client Feedback

It’s vital to Performance in People (PiP) to collect regular client feedback, it's essential for the ongoing enhancement and development of our services. It also helps us maintain our core values: being "a fun company to work with," "getting the job done," and "continuously improving."

Survey

Every three months, we conduct surveys with all client contacts, focusing on key aspects such as program quality, service delivery, our team, mystery shopping, and reporting. It is vital that the insights we offer through mystery shopping, auditing, training, consultancy, and CX Lab are aligned with their objectives and contribute value to improving the customer experience within their business.

Satisfaction score

We are delighted to recently receive feedback from our latest survey (based on programme delivery from Q3 2024) and achieving an overall satisfaction score of 91.5%!

Client Comments

We received some great feedback from clients:

“No complaints at all. Managing wave overlap timings can be challenging with so much to handle, but everything was delivered as agreed.”

“Nicki delivered excellent and timely support, ensuring all needs were met swiftly and efficiently.”

“Georgie and Jenna are always accommodating and go above and beyond to be helpful.”

We are proud to work with many clients, including Superdrug, Holland & Barrett, Barratt Homes, The White Company, Sky, EE, Currys, Pandora, BMW, Ford, and Jaguar Land Rover, to name just a few!

Celebrating Feedback at PiP

Our Senior Management Team were delighted to share the news internally with everyone at PiP HQ:

Lloyd Rae, Sales & Marketing Director at PiP commented, “To score over 90% is a fantastic achievement so a huge thank you to everyone across the business for helping to achieve such a high level of satisfaction.”