Celebrating clients who have achieved the top 50 list of organisations for Customer Satisfaction

The Institute of Customer Service has released the latest UK Customer Satisfaction Index (UKCSI) report, published January 2024, revealing the state of customer satisfaction in the UK.

Part of the report shares the Top 50 UK organisations rated highest for customer satisfaction and Performance in People (PiP) is delighted to see that 20% of organisations listed are our very own clients! Including:

• John Lewis (3^rd)
• Holland & Barrett (9^th)
• Suzuki (15^th)
• Lexus (24^th) Read more about our work with Lexus >
• Hyundai (32^nd)
• Audi (38^th) Read more about our work with Audi >
• Sky (= 42^nd)
• Toyota (= 42^nd)

Jan 2024: UKCSI Report Highlights

About the UKCSI (UK Customer Satisfaction Index)

• Research covers 13 key sectors
• Based on an online survey of over 15,000 consumers, representative of the UK adult population by region, age and gender.
• The January 2024 UKCSI comprises 59,250 responses.
• The survey asks customers to rate the quality of their experiences and relationship with organisations on over 25 metrics such as employee professionalism, product/service quality, ease of dealing with an organisation, timeliness, complaint handling and more.