2024 has kicked off with a rapid acceleration and uplift of new clients and increased existing client programmes. We have had a busy 2 months recruiting 3 new starters at our head office within our expert video and telephone mystery shopping programmes teams. Looking forward, we are expecting to break the records we set last year to expand further across multiple UK industries. To maintain our high standards for clients we have increased the capacity in both teams to continue growing our network of skilled Quality Controllers (QC’s).
As Performance in People (PiP) grows and adapts, we’ve also celebrated success with members of staff who have received promotions in other areas of the business.
Promotions: Congratulations to…
From the left; Scott B gaining the Telephone Team Leader role, Joe D gaining the interim CX Lab Leader role, Maya P gaining the Telephone Coordinator role and Jed B for gaining the interim Visual Coordinator role.
New QC’s: Welcome to the team…
Jessica G and Kimberley R to PiP!
What is a Quality Controller (QC)?
Our Quality Controllers (QC’s) are responsible for analysing and reporting on our video, telephone and report only based mystery shops. Our specialist in-house training and award winning BMS® methodology ensure all our Quality Controllers are equipped with the skills they need to deliver accurate and informative insights to our industry leading national client base.
CX Labs Insights
Our Quality Controllers also help provide insights for our in-house CX Lab – uncovering the science behind exceptional customer experiences. Our CX Lab are continuously keeping an eye on our top performers and identifying areas that need improvement, analysing 1000's of data points from the output of our mystery shopping activities including report data, video footage and call recordings. Using this data, our CX Lab produce unique industry leading insights – supporting our clients in their mission to continuously improve their customer service proposition.
How we ensure consistency
At Performance in People, we pride ourselves on having a diverse workforce. We have a wide range of skilled individuals that all bring a unique perspective to our mystery shopping services. Using our thorough and informative in-house training programme, and regular review and audit checks, helps to ensure our Quality Controllers are scoring customer experiences accurately and consistently.
Keep up with PiP…
2024 is already off to an amazing start and we can’t wait to share our journey as we continue to break records and lead the way for mystery shopping in the UK!
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