Celebrating recent BMS® award winners

Every quarter PiP runs a competition to determine the very best video and telephone mystery shop experiences. PiP completes in excess of 17,000 mystery shops every quarter, so choosing a 1st, 2nd and 3rd place for our video and telephone competitions can be challenging in itself!

June 22nd 2023

Author: Abi McIntyre

Every quarter PiP runs a competition to determine the very best video and telephone mystery shop experiences.

Choosing the best from 17,000 entries!

PiP completes in excess of 17,000 mystery shops every quarter, so choosing a 1^st, 2^nd and 3^rd place for our video and telephone competitions can be challenging in itself! There are some incredibly talented people who deliver exceptional customer experiences across the industry.

About BMS®

Our Behavioural Measurement Score® (BMS®) methodology is utilised across our client programmes as a way of measuring, monitoring and developing the 6 key behaviours that impact most on the customer experience. BMS® is a double award winner at the 2022 CX Awards, recognised as ‘The UK’s best customer experience measurement’, and we have over 100 world-class brands using it to improve their customer service delivery!

So, it’s only right that we celebrate those individuals that have reached a 100% BMS® score, and gone above and beyond for their customers, making it a memorable and award-worthy experience.

Win up to £500!

Our top 3 are selected by our in-house panel which includes our BMS® Manager. The winners receive a prestigious personalised engraved glass trophy, a bottle of celebratory bubbles, and a monetary prize of up to £500!

Here’s a look back at our most recent quarterly competition winners – a huge congratulations to you all! Welcome to the elite winner’s club!