Regular client feedback is essential for Performance in People (PiP) to continually enhance and refine our services. Additionally, it helps us uphold our core values of being ‘A fun company to work with,’ ‘Getting the job done,’ and ‘Continuously improving.’
Survey
Every three months, we survey all client contacts, gathering key insights on programme quality, delivery, our team, mystery shoppers, and reporting. Ensuring that our mystery shopping, auditing, training, consultancy, and CX Lab insights align with objectives and deliver added value is vital for enhancing customer experience within their business.
Joint record satisfaction score
We are delighted to recently receive feedback from our latest survey (based on programme delivery from Q4 2024) and achieving a joint record high of an overall satisfaction score of 95.5%!
Programme delivery within agreed timescales | 10 |
Rating of your Account Director | 9.9 |
Rating of your Programme Team | 9.7 |
Likelihood of recommending PiP | 9.7 |
Accuracy of questionnaire scoring | 9.3 |
Mystery Shoppers | 9.1 |
Vision reporting platform | 9 |
Client Comments
We received some incredible feedback from clients:
Rebecca Hough, at Mazda “Kim and Jed work so hard to deliver the programme within our timescales. Often dealing with last minute changes from me. Huge thank you to the team for their help and hard work.”
James Coleman -Tye, at Oak Furniture Land “Great team, especially support provided by Tom. Always on hand, always friendly, nothing is ever too much. Feel lucky to have Tom supporting our account.”
Catherine Grainger , at Green Motion “Kirstie has been extremely helpful in getting queries resolved extra swiftly”
Celebrating success at PiP
Our Senior Management Team were delighted to share the news internally with everyone at PiP HQ:
Lloyd Rae, Sales & Marketing Director at PiP commented, “I’m pleased to say that the score of 95.5% is the joint highest on record! A huge congratulations to everyone for this achievement and thank you for everyone’s hard work and commitment. Teamwork makes the dream work! This is the second time this score has been achieved in a year. It showcases how we live by our core value of ‘continuous improvement’ and everyone’s dedication to living and breathing customer experience excellence!”
