We’ve been working on an exciting new ‘Performance in People Store’ to bring to life our Behavioural Measurement Score® (BMS®).
The online store includes BMS® branded merchandise to help embed the award-winning Customer Experience measurement methodology to front-end users like Retail Staff, Managers etc.
It’s a little everyday reminder to be Friendly, Enthusiastic, Professional, Interested, Attentive and Helpful with each and every customer interaction. Our colourful and fun BMS® branding is incorporated on everyday use items like coffee mugs, water bottles, note pads, mouse mats and more!
Our BMS® merch is a great way to encourage excitement and engagement – for example, it could be given as a reward for achieving great BMS® performance, or obtained after attending a BMS® direct training course. It’s a great way to not only be a subliminal reminder to staff to be BMS® aware, but it’s also a great visual message to customers that the outlet they are visiting is prioritising great Customer Service.
