As life continues to return to some sense of normality, we find the appetite for virtual training has not waned. In fact, we have found an increase in both enquiries and sign-up for our training portfolio to be delivered virtually. Benefits of virtual training are far reaching beyond the cost savings associated with face-to-face delivery (travel, accommodation and time away from the office). We have seen a significant increase in attendance rates and delegate engagement resulting in greater customer experiences as identified through key industry recognised measures such as the Behavioural Measurement Score (BMS®) and Net Promoter Score (NPS)!
There is still absolutely a place for Face-to-Face training, perhaps that’s a topic for another day.
We’re excited to share with you our latest training release; over the course of 2021 we have developed Coaching and Behaviours for Service Excellence… ‘CBX’ for short! CBX is specifically designed to help improve behavioral performance.
CBX combines the key highlights from two of our most impactful training courses into a four-module training program, delivered to your sales managers - virtually.
CBX includes a deep dive into the Behavioral Measurement Score (BMS®) methodology; from understanding the behaviors and characteristics, to the scoring and how this can translate into measurable improvement in your customers’ experiences.
We also introduce Continue & Begin Fast Coaching for Managers to learn how to create rapid behavioural change in team members through effective use of language patterns and ego-boosting strategies. This element of the course demonstrates how to effectively review and use recorded mystery shopping output as a positive tool.
Each module is approximately 90 minutes with optimal delivery spread over two days. Our highly interactive delivery results in informative, engaging and enjoyable sessions from as little as *£50.00 per delegate.
For further information and to receive a course brochure please contact:
enquries@performanceinpeople.co.uk or 01983 568080.
New Code Continue & Begin Fast Coaching® is a Registered Trademark of Continue and Begin Limited (CBL) licensed by CBL to Performance in People Limited as an authorised and independent reseller of CBL training materials.
*Terms and Conditions apply.
