Performance in People (PiP) is delighted to add a brand-new course to our training services. Introducing… ‘Delivering Sales Excellence’ or (because we love an acronym!) ‘DSX’ for short.
Why is Sales Training Important
Increase Sales & Loyalty
With the ability to deliver sales excellence, you can provide an even better service to your customers, providing them with a product or service that not only matches their needs, but an experience that also leaves them with high customer satisfaction, and an increased likelihood to return and purchase again in future.
Keep ahead of the competition
Having a strong sales strategy will keep you ahead of the competition too. It’s crucial, especially in today’s fast-paced and competitive world that the sales and service techniques used to gain customer satisfaction and increase sales performance are even better than your competitors.
Making a mistake is expensive
The cost, not only in monetary value but in brand reputation too, can be significant. It’s highly damaging to lose a customer over poor sales and service techniques. Dissatisfied customers will tell between 9-15 people about their poor service experience – and that’s not including the use of social media, which is becoming a popular platform for sharing bad experiences, and sometimes reaching millions of people.
Time is also a crucial factor. It’s important to remember that it can take months to find a customer, and only seconds to lose one. It can also cost up to five times as much to attract a new customer than to keep an existing one.
DSX: What you will learn
DSX is designed for customer-facing staff, with the learning outcomes to:
- Understand your customer
- Enhance your confidence
- Increase your questioning savvy
- Identify your customers' propensity to buy
- Develop your personal goals
With over 20+ years in the customer service industry and working with 100’s of the world's biggest brands in retail, automotive, house building, financial, and hospitality sectors - Performance in People has created a robust Sales Excellence course, guaranteed to provide sales techniques that work, every time, with every type of customer. Our sales training framework will provide team members with the confidence, abilities, and mindset to provide great customer service and increase sales performance.
Some of the modules included in the DSX course:
- MOT’s (Moments of Truth)
- Sales Confidence Iceberg
- CIA (Control / Influence / Accept)
- Emotional Drivers
- FAB (Features / Advantages / Benefits)
- Precision Questioning
- Sales Engine: Power of Compound
- Goal Mapping
Our DSX course can be delivered virtually (via Microsoft Teams) or face-to-face by our experienced and highly trained facilitators. Our trainers have a fun and engaging approach to the delivery of our interactive training and development courses, making them memorable and the learnings ‘stick’. They have years of experience and have completed thousands of successful workshops for our clients.
Other Courses
DSX fits perfectly in completing our range of training workshops for customer-facing staff and managers. All the training workshops required to ensure your people are equipped with all the necessary tools and techniques to provide great customer experiences, enhance sales, and provide effective team coaching:
Customer Service Training – Our BMS® Direct workshop incorporates the award-winning Behavioural Measurement Score® to train your customer-facing staff on how to deliver great customer experiences using the 6 key behaviours behaviours.
Sales Training – Our DSX (Delivering Sales Excellence) course is designed for customer-facing staff, enhancing sales performance through confidence-boosting tools and techniques.
Management Training – Our CBX (Coaching & Behaviours for Service Excellence) course provides Managers with an effective coaching framework (using the Continue & Begin® model). It also includes the BMS® Direct workshop.
Contact Us
If you’d like to know more about our Delivering Service Excellence course, or any of our training workshops – contact us today!
