Every quarter, Performance in People (PiP) hold an exciting competition to recognise the very best in video and telephone mystery shopping experiences. With over 17,000 mystery shops completed each quarter, selecting the winners is no small feat!
PiP conducts thousands of mystery shops across various sectors across the UK, showcasing the immense talent within the industry. These professionals consistently deliver exceptional customer experiences, and we are thrilled to celebrate their achievements.
What is BMS®?
Our client programs utilise the award-winning Behavioural Measurement Score® (BMS®) to track, evaluate, and elevate six key behaviours crucial to enhancing customer experience. Recognised as 'The UK's Best Customer Experience Measurement' at the CX Awards, BMS® has become a benchmark for excellence. It is trusted by over 100 world-class brands to help improve customer service across various industries.
We take immense pride in acknowledging individuals who have achieved a perfect 100% BMS® score, going above and beyond to create memorable, award-worthy customer interactions.
Win up to £500!
Our top 3 winners are selected by our in-house expert panel including our BMS® Manager. The winners receive a prestigious personalised engraved glass trophy, a bottle of celebratory bubbles, and a monetary prize of up to £500!
Let's take a moment to congratulate our most recent winners from the 2024 Q2 Mystery Shopping BMS® Competition. Welcome to the elite club of excellence!
Video Mystery Shopping BMS® Winners:
- 1st Place: Emilia Baldwin – Vindis ŠKODA (Bury St. Edmunds)
- 2nd Place: William Harradine – Inchcape Lexus (Derby)
- 3rd Place: Hugo Mendonca – Lookers Nissan (Carlisle)
Telephone Mystery Shopping BMS® Winners:
- 1st Place: Tim Abraham – Howard Abraham Motors ŠKODA (Lurgan)
- 2nd Place: Paula Foster – Big Yellow (Croydon)
- 3rd Place: Alea Shaw – Marriott Motor Group Audi (Kings Lynn)
A huge congratulations to all our winners! Your dedication to delivering outstanding customer service has set you apart from 17,000 others! Here's to many more memorable mystery shopping experiences in the future!
Emilia Baldwin, Vindis ŠKODA Bury St. Edmunds
Paula Foster, Big Yellow Croydon
Tim Abraham, Howard Abraham Motors ŠKODA Lurgan
