The latest BMS® Winners!

PiP conducts over 17,000 mystery shops each quarter, making the selection of winners for our video and telephone competitions quite a challenge! The industry is filled with...

January 19th 2024

Author: Tilly Tredwell

Every quarter PiP runs a competition to determine the very best video and telephone mystery shop experiences.

Choosing the best from 17,000+ entries!

PiP conducts over 17,000 mystery shops each quarter, making the selection of winners for our video and telephone competitions quite a challenge! The industry is filled with remarkably talented individuals who consistently provide outstanding customer experiences.

About BMS®

Our client programs employ the Behavioural Measurement Score® (BMS®) methodology to measure, monitor, and enhance the six key behaviours that significantly influence the customer experience. BMS® is a double award winner, earning recognition as 'The UK's best customer experience measurement' at the 2022 CX Awards. With over 100 world-class brands adopting BMS® to enhance their customer service delivery, it has become a celebrated tool.

In acknowledging those individuals who have achieved a perfect 100% BMS® score, we honour their exceptional efforts that go beyond expectations, creating memorable and award-worthy experiences for their customers

Win up to £500!

Our top 3 are selected by our in-house panel which includes our BMS® Manager. The winners receive a prestigious personalised engraved glass trophy, a bottle of celebratory bubbles, and a monetary prize of up to £500!

Here’s a look back at our most recent quarterly competition winners – a huge congratulations to you all! Welcome to the elite winner’s club!