The integral answer to Performance in Peoples success to date, comes from a clear representation of our three core values. Our core values are the foundation of our business and what the team live and breathe:
We are a great place to work
To achieve the high standards, we set for ourselves and our clients, we understand that it’s important to have a balanced work life, ensuring people arrive looking forward to the day.
Whether that be stepping into our themed offices chosen by the team that reflect our Isle of Wight location and heritage or getting involved in regular charity team building events like Tough Mudder, Food bank volunteering, Bake sales and more!
We also provide access to gym memberships, yoga, daily fresh fruit and regular fun team events, including our popular state of the union and summer parties!
On multiple occasions PiP have been awarded a 3-star accreditation and placed in the Sunday Times Top 100 for the Best Small Companies to work for, representing the highest standard of workplace engagement, only achieved by those who truly excel.
We are proud to say that we have managed an 86% staff retention rate! 53% of our team at PiP being with us with us for over 5 years and 22% of all staff have received a 10-year service award!
For the past 10 years PiP have committed to ‘green’ environmental initiatives and continue working towards a carbon neutral working environment.
We have installed solar panels at our offices, considerably reducing our energy consumption. We have a free EV charging facilities for staff and clients, and host regular litter picking activities to improve our local environment.
We get the job done
From our humble beginnings at the start of the millennium, we have increased our workforce to over 90 members of staff at our Head office in the Isle of Wight. Also supplying over 35,000 field-based assessors’ mystery shop visits all across the UK.
Our mission is to offer our exceptional services across the UK market in all industries. After years of development and continuous improvement our client base has grown and we now work with more than 100 world class leading brands, establishing ourselves as the largest mystery shopping company in the UK.
The most integral part of maintaining a great client relationship is by delivering results, being consistent, having clear communication and living up to our promises.
To achieve this, we have developed systems and our bespoke methodology to deliver the most accurate insights possible.
Out of the 80,000 visits we complete annually we have a 99.97% accuracy rating. 99.6% of those delivered ahead of or on schedule for our clients, within an average turnaround of 5 days.
Due to our efficiency and accurate reporting our clients continue to see the benefits we offer, staying loyal with us on average of more than ten years!
We continuously improve
Since we were founded in year 2000 a lot has changed in the world of customer experience, so one of the key things we strive for at Performance in People is to continuously improve.
Our team leaders host regular quality circles and setup meetings to ensure we are meeting our clients standards. We also have an in-house IT specialist team constantly making improvements to our bespoke systems.
This year we have stayed up to date with our security accreditation moving to the data security standard ISO 27001 the UK’s benchmark for security standards.
One of the methodologies we are most proud of is our Behavioural Measurement Score®, which has been recognised at the UK CXA as the UK Customers Awards Winner as the most effective customer experience measurement tool. BMS® is recognised as the gold standard in customer experience measurement.
Historically, mystery shopping has focused on process performance, where strong results can be achieved by ticking the appropriate ‘process boxes’ despite bland customer interactions. BMS® changes this by measuring the customer service behaviours that deliver a truly great experience.
