Performance in People (PiP) has been working with Green Motion since 2022 to establish new standards that enable Green Motion to support its franchisees and deliver consistently industry-leading levels of customer experience.
About Green Motion
Established in the UK in 2007, Green Motion is recognised as a world-leading brand in low CO₂ car and van rentals. In addition to its global reputation, Green Motion is a key player in the UK market, offering outstanding rental services at competitive rates.
Standardising Customer Experience in 2025
Green Motion’s goal for 2025 is to drive standardisation across its UK franchise network, setting itself apart by delivering an exceptional customer experience at every branch.
Delivering Sales Excellence Training Workshops
With support from PiP’s innovative and engaging new training course, Delivering Sales Excellence (DSX), Green Motion’s managers are undergoing specialised training. This interactive course challenges salespeople’s current performance, introducing advanced techniques and self-awareness strategies to help them excel. Not only does DSX aim to improve sales outcomes, but it also enhances the overall customer experience.
Following this, PiP will assess the effectiveness of the training by conducting physical mystery shopping, reviewing customer interactions, and scoring Green Motion’s customer calls. This type of programme will provide Green Motion with extensive insights to further enhance and develop customer experience and sales performance.
“The concept behind this partnership was to forge a relationship with an external company to boost the customer experience within branches and adopt a more positive environment for staff and customers alike. Initially, we were looking solely at a Mystery Shopping company, however, when we discovered Performance in People, we understood how beneficial it was to partner with a company with great knowledge of the science behind the behaviours, a tool of how to measure this and the training expertise to deliver the methodology. We found this would be a lot more beneficial to the UK Network. Not only providing the visual shop itself but to learn and understand how their behaviours affected their scores.”
Catherine Grainger – Customer Service Manager UK
