Physical Mystery Shopping (Report Based)
Physical Mystery Shopping
(Report Based)
Report-based mystery shopping can be easily engineered to find out information about a particular product or process. Report-based shops are particularly useful for gaining large volumes of data quickly and best used when auditing specific elements such as product prices/discounts, processes, compliance and gaining market research information.
Physical mystery shopping (report based) is a cost-effective way of measuring performance and works independently or alongside other research methodologies such as Video Mystery Shopping, and Customer Satisfaction Surveys.
Why use physical mystery shopping?
Is report based mystery shopping right for you...
Once the mystery shop assessment is quality-controlled and scored by our team of evaluators at PiP HQ, it is provided to the client online via our reporting platform, ‘Vision’. Vision hosts an extensive range of engaging tools and insights including:
Custom client-branded infinity dashboard
Interactive dashboard tiles and reporting
Drill-down analysis and dynamic reporting suite
Bespoke dashboards based on hierarchy/access level
Self-assessment and action-planning tools
Custom library of resources and support items
Individual evaluation score impact assessments and ‘improvement areas’
And so much more…!
PiP’s in-house CX Lab is an incredibly powerful and valuable service to the organisation and their clients. The CX Lab team analyse and provide detailed bespoke insights into every single element of the customer experience, utilising millions of data points from 800+ annual mystery shopping programmes.
The CX Lab produce an extensive range of value-added insights in multi-media formats including video and audio compilations, benchmark reporting, behavioural analysis, bespoke reports, industry reports, and so much more...
“I would recommend their service to any company needing an objective view to understand, evaluate and enhance their customer service standards”
Philip Bright, Retail Partnerships Manager
