Training & Coaching
Training & Coaching
Performance in People provides a range of specially designed engaging and interactive training and coaching workshops (e-Learning, virtual and face-to-face) proven to make real changes in customer-facing and managerial team members' performance.
“Launching CBX and BMS® workshops has been transformational. Centres have seen their BMS® results increase from an average 3.6 to 4, and we’ve seen other positive consequences with a performance increase in test drive and follow-up”.
Kirsty Macpherson, Sales Support Manager at Audi
Our Training & Coaching Workshops
PiP's team of skilled and experienced trainers deliver our workshops via face-to-face or virtual formats. Our events are highly interactive, engaging and promote positivity and excitement within your teams.
Read further for more information about each workshop!
“I just wanted to share how delighted we have been with the training over the last two days. It was fantastic, the content was terrific, and you were amazing. Feedback from all colleagues attending was unanimous on both counts. Best training, they have had. It has really helped create the solid foundations for roll out of the programme”.
Claire Crossan, Customer Experience Manager at The Cumberland
Launch
Whether you’re new to PiP, mystery shopping or just re-energising your programme with us; a launch workshop is a great opportunity to set your programme on the right path. This 3 hour interactive workshop is designed for managers and covers the following topics: programme objectives, an overview of the behavioural measurement score®, access and navigation of PiP’s VISION reporting platform and coaching tips for effective mystery shop review. Delivered virtually via Microsoft Teams platform presents opportunity for a comprehensive Q&A within the workshop.
Coaching & Behaviours for Service Excellence (CBX)
Coaching and behaviours for service excellence is designed for Managers, Coaches and Team Leaders. It is specifically designed to improve your understanding of the Behavioural Measurement Score (BMS®) and learn how to coach your Team to become even better through Continue & Begin Fast Coaching® (C&B®) which can be applied across observational, reflective and recorded (mystery shop) mediums. Our most popular course to date, proving to be a powerful development tool amongst our client base. CBX consists of 4 x 60-90 minute modules and is available for virtual and face-to-face delivery.
BMS® Direct
Designed for customer-facing team members to improve their knowledge of the Behavioural Measurement Score (BMS®). Team members will learn the key behaviours and their contributing characteristics, the scoring methodology and what they can do to deliver a great customer experience with every customer interaction. This 90-minute course is delivered virtually.
BMS® Direct (e-Learning)
Designed for customer-facing staff to learn the fundamentals of BMS® for as little as £17.86 per team member. Including the key behaviours and their contributing characteristics, the scoring methodology and what they can do to deliver a great customer experience with every customer interaction. The online fundamentals course takes no longer than 60 minutes to complete and has been CPD-certified.
Delivering Sales Excellence (DSX)
Specifically designed for ‘big-ticket’ Salespeople; Delivering Sales Excellence (DSX) is delivered as 2 x 60 to 90-minute modules for up to 20 delegates via Microsoft Teams virtual platform, from just £33.00 per person! Through key – interactive activities this course will challenge your salespeople’s current performance and through introducing enhanced techniques, and self-awareness, will support them to become even better. Not only is this course designed to improve outcomes with customers but enhances the overall customer experience too!
"Working with PiP and the Continue and Begin® coaching model, we've made very significant progress. We have far greater ownership of issues at all levels and a real commitment to improve our performance. It is not uncommon to hear comments like 'Continue and Begin® has changed my life both inside and outside of work!' Our business results have improved in a tough market and I'm certain our involvement with PiP has been a key factor."
Simon Hiorns, Retail Director at Protyre
Contact Us
Contact us today for more information and pricing on our training and coaching.