It’s crucial to Performance in People (PiP) to obtain regular feedback from clients so we can continuously improve and develop our services. Furthermore, to ensure we fulfil the promises within our core values that we are ‘A fun company to work with’, ‘We get the job done’, and ‘We continuously improve’.
Survey
Every 3 months we survey all client contacts and ask them key questions around programme quality, delivery, our team, mystery shoppers, and reporting. It’s crucial that the mystery shopping, auditing, training, consultancy, and CX Lab insights we deliver are meeting objectives and providing added value for improving customer experience within their business.
Record breaking satisfaction score
We are delighted to recently receive feedback from our latest survey (based on programme delivery from Q2 2024) and achieving a new record high of an overall satisfaction score of 95.5%!
Programme delivery within agreed timescale | 9.9 |
Rating of your Account Director | 9.8 |
Rating of your Programme Team | 9.7 |
Likelihood of recommending PiP | 9.6 |
Accuracy of questionnaire scoring | 9.3 |
Mystery Shoppers | 9.1 |
Vision reporting platform | 9 |
Client Comments
We received some incredible feedback from clients:
Anonymous “Great team. Nothing too much trouble. Answers to queries are fast and thorough. Arguably the best supplier that I work with. The team are very passionate, dedicated and crucially, customer centric.”
Michael Le-Flay, Aftersales Programme Manager at Suzuki “Absolute pleasure to work with the team at PiP: knowledgeable, professional and always providing relevant feedback and suggestions to improve the overall programme. Superb value for money and I would thoroughly recommend PiP to anyone considering a mystery shop strategy (or who wish to move providers)”
Elsa Fisher, E-Learning Coordinator at Vertu Motors “10/10 for programme delivery. Shops are always completed within he required time or earlier!”
Sharing success at PiP
Our Senior Management Team were delighted to share the news internally, and celebrate with everyone at PiP HQ:
Lloyd Rae, Sales & Marketing Director at PiP commented, “A score of 95.5% is the highest on record! This is a huge achievement and would not be impossible without the entire business all pulling in the same direction. A massive thank you to everyone for all your hard work and support in achieving this level of client satisfaction. What an incredible team we have here at PiP!”
Mike Dalloz, Chief Executive Officer at PiP commented, “Wow what incredible feedback and satisfaction rating! This is a huge achievement and takes diligent effort and attention to detail. Well done everyone, I’m incredibly proud to have you on our team!”
