In the last few months Performance in People (PiP) has welcomed 3 new starters to the family!
Welcome to the team Liam, Jaimee and Daniele who have joined our Visual Quality Control team.
What is a Quality Controller (QC)?
PiP’s Visual Quality Controllers (QC's) are responsible for watching and listening to our mystery shop output, ensuring assessors’ scoring is correctly marked against the clients’ questionnaire and that the output is of the highest quality (e.g. picture, sound, credibility, framing and brief compliance). Once quality controlled, the output and completed questionnaire is uploaded onto PiP’s online reporting platform, ‘VISION’ where clients can access and review the output before coaching their teams.
What's it like being a QC at PiP?
In addition to Video Mystery Shopping, PiP offer further customer experience measurement tools to our clients such as report-based mystery shopping, social media mystery shopping, and audits.
If you would like to find out more about the variety of services PiP can offer, contact us:
enquiries@performanceinpeople.co.uk or 01983 568080.
