Every quarter, Performance in People (PiP) holds a competition to showcase and celebrate outstanding customer experiences across our clients. Our expert quality controllers carefully review top performers and submit their nominations. These nominees are evaluated by our in-house awards panel, which votes impartially to determine who truly stands out. We seek individuals who consistently go above and beyond to deliver exceptional customer service.
What is BMS®?
The Behavioural Measurement Score (BMS®) is a methodology developed by Performance in People, recognised as being the most effective way to objectively measure and develop the key behaviours that impact most on the customer experience.
BMS® measures 6 key behaviours (face-to-face) and 4 key behaviours (telephone). Each behaviour is objectively measured on a scale of 0-5 by identifying positive and negative characteristics. Recognised as 'The UK's Best Customer Experience Measurement' at the CX Awards, BMS® has become a benchmark for excellence. It is trusted by over 100 world-class brands to help improve customer service across various industries.
We are proud to recognise individuals who have earned a perfect 100% BMS® score, demonstrating exceptional dedication to creating memorable, award-winning customer interactions. the science behind delivering a great customer experience.
Win up to £500!
Our top 3 winners are chosen by our expert in-house panel, including the BMS® Manager. The winners are awarded a prestigious, personalised engraved glass trophy, a bottle of celebratory bubbles, and a cash prize of up to £500!
Let’s take a moment to celebrate our latest winners from the 2024 Q3 Mystery Shopping BMS® Competition. Welcome to the club!
Video Mystery Shopping BMS® Winners:
- 1st Place: Michael Speirs – Sky Sheffield Shop
- 2nd Place: Sarah Anderson - Volkswagen Van Centre Wrexham (Swansway)
- 3rd Place: Bruno - Nissan Bristol Street Motors Northampton
Telephone Mystery Shopping BMS® Winners:
- 1st Place: Amanda Morley - Big Yellow Portsmouth
- 2nd Place: Tony Robb - Audi Perth (Camerons)
- 3rd Place: Tom Ashwin - Browning Suzuki
A big congratulations to all of our winners! Here's to many more unforgettable mystery shopping experiences ahead!
Sarah Anderson - Volkswagen Van Centre Wrexham (Swansway)
Amanda - Big Yellow Portsmouth
Tom - Browning Suzuki
