BMS®: How to deliver a Professional customer service
November 14th 2024
The dictionary defines "professional" as having qualities associated with trained and skilled individuals, including effectiveness, skill, organization, and a serious approach. But what does that really mean? HOW do you show skill and effectiveness in someone or something in customer facing role? WHAT do you have to do?
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The Benefits of Customer Service Standards
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Introducing new members of the PiP HQ team!
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BMS® Award Winners Announced!
FREE Customer Experience Report: Auto Industry Electric Vehicles (EV) vs Internal Combustion Engines (ICE)
How can social media mystery shopping support the customer experience?
Ellie West is celebrating 10 years of service at PiP!
How does BMS® impact customer satisfaction and commercial performance?
BMS® crowned as the UK’s best customer experience measurement
State of the Union 2022: PiP in LDN!
EE's Nad Akram wins Shop Idol Retail at the Mobile Industry Awards 2022
BMS® Manager, Emma Porter is celebrating 10 years’ service at PiP!
Exceptional client feedback received for Q2 2022: “PiP is the mystery shopping partner of choice”
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Industry Leading Automotive Sales Benchmark Reports for HY1 2022
Performance in People finalists at the UK Customer Experience Awards 2022!
PiP continued collaboration with the Mobile Industries Awards ‘Shop Idol 2022’
Mental Health Awareness Week at PiP HQ!
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