GRIDSERVE’s mission is to deliver sustainable energy on the scale needed to move the needle on climate change. They do this by building unrivalled hybrid solar farms to generate planet-friendly energy and deliver that power to EV drivers across the UK through the GRIDSERVE Electric Highway. GRIDSERVE’S EV charging infrastructure, which includes an award-winning Electric Forecourts®, completely reimagines the EV charging experience.
GRIDSERVE began working with Performance in People in 2022; during this time, we have created a programme of activity that supports the continued growth of their network which includes: video-based mystery shopping, CBX Training for Managers, and a full evaluation and creation of their explicit service standards.
Testimonial from Philip Bright, Retail Partnerships Manager:
“At GRIDSERVE® we pride ourselves on providing an awesome customer service experience and be regarded as “best in class”. Whilst we often receive compliments, we continuously look to improve by understanding our customer’s needs and how we can fulfil and delight. For this reason, we have engaged Performance in People, to enhance our standards through a series of recorded customer visits, individual staff consultations and training sessions.
Their innate understanding of our business, analysis and presentation of findings, unique use of behavioural responses and requirements, flexibility, and speed of implementation, is enabling us to meet our goals. I would recommend their service to any company needing an objective view to understand, evaluate and enhance their customer service standards.”
For an informal discussion on how our services can support your organisation in enhancing customer experience through a combination of our products and services, please do contact James, Head of Sales james.appleton@performanceinpeople.co.uk
